Data Protection Policy

Tcl99 Privacy Policy — How We Keep Your Information Safe

Tcl99 believes that protecting your personal information is our greatest responsibility. This Privacy Policy clearly explains what data we collect, why we collect it, how it is stored, and what rights you have.

Last Updated: January 2026
Language: English
SSL 256-bit Encryption
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1. Introduction & Commitment

Tcl99 (https://tcl99.fun) is a trusted online gaming platform in Bangladesh. We believe that when you share your personal information with us, it is both our ethical and legal responsibility to keep it safe.

This Privacy Policy ("Policy") applies to the tcl99 website, mobile app, and all related services. It clearly outlines what personal information we collect, why we collect it, how it is used, and what rights you have.

By using any tcl99 service, you are considered to have agreed to this Privacy Policy. If you do not agree, please stop using our services and contact us.

Our Commitment: tcl99 never sells your personal information to third parties. Your data is used solely to provide you with a better experience.
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2. What Information We Collect

Tcl99 may collect the following types of information from you. Each piece of data is collected for a specific reason:

Type of Information Example Why We Collect It
Identity Information Name, date of birth, national ID number Age & Identity Verification, KYC Completion
Contact Information Mobile number, email address Account registration, sending notifications
Financial Information Mobile banking number (Mobile Banking/Nagad/Rocket) Processing Deposits and Withdrawals
Gaming Activity Bet history, game records, and winnings data Account management, dispute resolution
Technical Information IP address, device information, browser type Security assurance and fraud prevention
Usage Data Login timestamps, page visits, click data Service quality improvement, user experience
We only collect information that is necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.
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3. How Information Is Collected

Tcl99 collects information through various methods. Each method is transparent and conducted with your knowledge:

  • Directly collected: Information you provide during account registration — such as name, mobile number, email address, etc.
  • KYC Verification Timeline: Documents you submit to verify your identity, such as a photo of your national ID or passport.
  • At the time of transaction: Payment details are automatically recorded whenever a deposit or withdrawal is made.
  • Automatically: When you use our website or app, information about your device and browser is collected automatically.
  • Via cookies: Information about your browsing behavior is collected through cookies on our website.
  • Support Contact Hours: Information you share via live chat or email.
  • Via third parties: Information may be obtained from trusted third-party services for fraud prevention or age verification purposes.
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4. How Your Information Is Used

Tcl99 uses your information only for the specific purposes listed below. We never use your data without a clear reason:

  • Account Management: To create, verify, and manage your account.
  • Service Delivery: To provide uninterrupted deposit, withdrawal, gaming, and other services.
  • Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
  • Customer Service: To resolve your complaints or questions promptly.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Service Improvement: To analyze data and improve your experience.
  • Promotional Communications: To send offers and bonus information only with your consent.
For marketing: We never send promotional messages without your consent. You can opt out at any time.
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5. Who Your Information Is Shared With

Tcl99 never sells your data. However, information may be shared on a limited basis in the following circumstances:

  • Payment Processors: With mobile banking services like Mobile Banking, Nagad, and Rocket — solely to process transactions.
  • Game Provider: Minimum necessary information shared with third-party game software providers for game operation purposes.
  • KYC & Verification Services: Authorized third-party services for identity verification.
  • Legal Authorities: In cases involving a court order, government directive, or other legal obligation.
  • Fraud Prevention: With relevant authorities in investigations into money laundering or other criminal activity.
We never: We do not sell or share your information with advertisers, data brokers, or any other commercial third parties.
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6. Data Security Measures

Tcl99 uses industry-leading technology to keep your data secure. Our security framework is as follows:

  • SSL/TLS Encryption: All data transfers on the website and app are encrypted with 256-bit SSL.
  • Database Encryption: Stored sensitive data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An additional security layer for account login.
  • Firewall & DDoS Protection: Advanced firewall protection against external attacks.
  • Regular Security Audits: Regular audits by independent security experts.
  • Access Controls: Only authorized personnel have access to specific data.
  • Suspicious Activity Monitoring: 24/7 real-time monitoring system is active.
You also have a responsibility: Keep your password strong and never share it with anyone. If you notice any suspicious activity on your account, notify us immediately.
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7. Cookie Policy

Cookies are used on the tcl99 website and app. Cookies are small data files stored on your device that help improve your browsing experience. We use the following types of cookies:

  • Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytical Cookies: To understand which parts of the site are most used — statistical purposes only, not personal identification.
  • Security Cookies: To detect fraudulent login attempts and bot activity.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the site to stop working.

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8. How Long Your Data Is Retained

Tcl99 does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements:

  • Account Information: For the full duration the account is active and for a minimum of 5 years after closure, as required by law.
  • Financial Transaction Records: Minimum 7 years (in accordance with financial regulations).
  • KYC Documents: A minimum of 5 years, as required by law.
  • Gaming Records: Full history while the account is active, and for 3 years after closure.
  • Support Contact: Retained for up to 2 years.
  • Browsing Data & Logs: Up to 12 months.

Upon expiry, data is securely deleted or anonymized. Certain data may be retained longer due to legal obligations.

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9. Your Rights

As a tcl99 member, you have important rights regarding your own information. We respect these rights and are here to help you exercise them:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request a correction if any of your information is inaccurate.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted (except where retention is required by law).
  • Right to Object to Processing: You may object to the use of your information for marketing purposes.
  • Data Portability: The right to receive a copy of your information.
  • Right to Withdraw Consent: You may withdraw your consent to data processing at any time.
To exercise these rights, email us at [email protected]. We typically respond within 30 business days.
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10. Protection of Minors

Tcl99 is strictly not intended for anyone under 18 years of age. We do not knowingly collect information from minors.

  • Age verification is mandatory at the time of registration.
  • If any member is found to be under 18, their account will be closed immediately.
  • Any information found to belong to a minor will be deleted immediately.
  • If your child has registered unintentionally, please contact us at [email protected].
A Note to Parents: Please ensure your child does not access our platform. If you have any concerns, contact us right away.
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11. Privacy Policy Changes

Tcl99 may update this Privacy Policy from time to time. When changes are made, we will:

  • We will update the "Last Updated" date on this page accordingly.
  • For significant changes, we will notify you via your registered email or an in-app notification.
  • Continued use of our services after any changes will be considered acceptance of the updated policy.

We encourage you to check this page regularly. If you object to any changes, you may request to close your account.

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12. Contact & Complaints

For any questions, complaints, or requests regarding the Privacy Policy, please contact our Data Protection team:

  • Email: [email protected]
  • Website: https://tcl99.fun
  • Live Chat: Available 24/7 via website or app

We aim to respond to all privacy-related requests within 30 business days. Complex cases may take longer, but we will keep you informed of the progress.


Why tcl99 Is Trusted
Our Commitment to Your Privacy
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256-bit SSL Encryption

All data transfers on tcl99 are secured with bank-grade 256-bit SSL encryption. No one can intercept your information in transit.

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Your Data Is Never Sold

Tcl99 never sells your personal information to third parties. Your data is used exclusively in your service.

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Regular Security Audits

Regular audits are conducted by independent cybersecurity experts. Any vulnerabilities identified are resolved immediately.

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Your Data, Your Control

You may request to view, correct, or delete your data at any time. We respond within 30 days.

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Minor Protection

Tcl99 strictly enforces an 18+ policy. We do not collect information from or provide services to minors.

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24/7 Bengali Support

Our support team is always on hand for any privacy-related queries. Average response time on live chat is just 2 minutes.


Your Rights
Your Six Core Data Protection Rights
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Right to Access Your Information

You may request at any time to know what information we are storing about you.

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Right to Rectification

You may request correction of any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

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Right to Object to Processing

You may object to the use of your information for marketing purposes at any time.

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Data Portability

The right to receive a copy of your information in a commonly used format.

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Withdraw Consent

You may withdraw your consent to data processing at any time.


FAQ
Frequently Asked Questions About the Privacy Policy

Never. tcl99 does not sell your personal information to any third party. Your data is used solely to provide you with services and to meet legal obligations, strictly on a need-to-use basis.

Yes. You may email [email protected] at any time to request access to or deletion of your stored data. We typically respond within 30 business days. However, certain data may be required to be retained for a specified period for legal reasons.

Yes. Your mobile banking information (Mobile Banking/Nagad/Rocket) is secured with 256-bit SSL encryption. tcl99 never stores your full mobile banking PIN or password. Only the information required to complete a transaction is sent to authorized payment gateways.

Partially. Disabling essential cookies may prevent login and security-related features from working. Turning off analytical and marketing cookies will still allow you to use the site, but your experience will be less personalized. You can manage cookies through your browser settings.

Even after account closure, certain data must be retained for a set period due to legal obligations — for example, financial transaction records must be kept for a minimum of 7 years. Once the retention period ends, all data is securely deleted. Contact us for more details.

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Play Safe, Win with Confidence

Your information is completely secure at tcl99. Register today and safely enter a world of 500+ games — fully in English, with trusted payment options.

256-bit SSL Protection Your Data Is Never Sold 24/7 Bengali Support 500+ Games
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